VECTOR OPTICS Warranty Repairs

Vector Optics – Warranty Repairs Policy

Tactical Gear Solutions

At Tactical Gear Solutions, we are proud to offer authentic Vector Optics products, backed by Vector Optics’ trusted lifetime warranty on most scopes and optics.

What is Covered?

Vector Optics offers a limited lifetime warranty on most of its optical products, which covers:

Manufacturing defects

Internal mechanical failures

Faulty materials or workmanship

If your Vector Optics product fails under normal use due to a defect, we’ll assist you in processing a warranty repair or replacement in line with the manufacturer’s warranty.

What is NOT Covered?

The warranty does not cover:

Damage caused by misuse, abuse, or unauthorized modifications

Cosmetic damage or wear and tear (e.g., scratches, dents)

Damage due to dropping, fire, water submersion, or impact

Products with removed or tampered serial numbers

Loss or theft

Warranty Repair Process

Contact Us First:
Reach out via email or WhatsApp with the following:

Your name and proof of purchase

Description of the issue

Clear photos or videos of the problem

Assessment:
Our team will assess whether the issue qualifies for warranty service. If it does, we’ll coordinate with Vector Optics or our supplier to initiate the repair or replacement process.

Shipping the Product:

If a return is required, the item must be shipped to us at your expense.

Once confirmed as a warranty issue, we’ll cover the return shipping cost of the repaired or replaced item back to you.

Turnaround Time:
Warranty repairs or replacements typically take 2–6 weeks, depending on the nature of the issue and supplier response time. We will keep you updated throughout the process.

Important Notes:

Only products purchased from Tactical Gear Solutions or authorized dealers are eligible for warranty assistance through us.

We strongly recommend keeping your proof of purchase (invoice or receipt) for any warranty claims.

If your issue is not covered under warranty, we may still be able to assist with a paid repair or replacement quote.

Need Help?
📧 Email: [email protected]
📱 WhatsApp: 071 259 9378
We’re here to help you get the most out of your gear — and back into action as soon as possible.